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Thursday, August 20, 1998

Computer users use e-mail to reach out and touch someone

By CHRIS ALLBRITTON AP Cyberspace Writer

NEW YORK (AP) - About half of all computer users are more likely to send an e-mail to someone who lives out of town than they are to make an old-fashioned phone call, a survey found.

And a third of the respondents were more likely to use e-mail than to place a local phone call, the survey found.

The April telephone survey of 436 American adults with computers was sponsored by Yahoo! Internet Life magazine to determine e-mail use. It was part of a monthly Ziff-Davis/Roper Starch InternetTrak project comparing Internet media with traditional media.

It found that 55 percent of those surveyed use e-mail more than they make long distance phone calls and 33 percent use e-mail more than they make local calls.

"You can fire off an e-mail to somebody and you're not going to get a busy signal or something like that," said Bill Bass, an analyst for Forrester Research in Cambridge, Mass., which also studies Internet use.

The survey also found:

- 84 percent of home computer users and 83 percent of work users used e-mail in the past three months;

-The respondents use e-mail to communicate with friends, 82 percent; relatives, 59 percent; coworkers, 56 percent; business clients, 47 percent; and their boss, 39 percent.

-Half of those surveyed mail letters less often than they send e-mail.

The poll had a margin of error of plus or minus 3.5 percentage points to 4 percentage points.

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