Friday, September 25, 1998 IRS approves new taxpayer-friendly mission
statement WASHINGTON - The Internal Revenue Service now has an official
mission statement emphasizing "service" is its primary
job. In another step toward becoming more taxpayer-friendly, the
IRS announced Thursday a new statement that will be featured on
its 1998 tax publications, displayed at IRS offices and put on
its Internet Web site. The statement says the IRS mission is to "provide America's
taxpayers top quality service by helping them understand and meet
their tax responsibilities and by applying the tax law with integrity
and fairness to all." This replaces a 1980s statement in which the first line stated
that the IRS's main job was to "collect the proper amount
of tax revenue at the least cost." "Words alone aren't going to change the IRS, but this
serves an important purpose," said IRS Commissioner Charles
O. Rossotti. "The mission statement will be a reminder that
we must be dedicated on a day-in, day-out basis to serving taxpayers." The change is one of many that have followed passage in Congress
of an IRS reform law aimed at moving the agency away from its
heavy-handed past.
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